How do I place an order?
When you have chosen your custom Sassy Scrubs garment, simply click the "Add to Cart" button.
Clicking this button will place the item in your shopping cart and take you to your cart. At that point, you can continue shopping or proceed to checkout.
When you have finished adding items to your cart and have made any changes to your product or your quantities, click the "Checkout" button and follow the directions for completing your transaction.
You can order on our secure site using a credit card. We accept Visa, Master Card, and Novus/Discover.
Alternatively, you can print out your order form and fax it to us at 315-531-8017.
You can also print and mail your order form with a check or Money Order to:
Blue Skies Ahead, Inc./Sassy Scrubs
1 Keuka Business Park
Penn Yan, NY 14527
We reserve the right to hold all orders funded with a personal check or money order until the funds have cleared our bank.
How do I place an international order?
Simply choose your shipping destination when checking out. International orders are shipped Global Priority Mail.
For areas that are not serviced by Global Priority Mail AND for packages weighing over 4 pounds, your order will be shipped via US Post Office International Air Parcel Post.
When is my credit card charged?
Because your orders are custom-made just for you, the charge is effective immediately when you place your order.
Do you offer gift wrap online?
For just $6.95 each, Sassy Scrubs can wrap your items and enclose a personal gift card - just select the gift wrap option in your shopping cart.
Will prices display on the packing slip of my gift order?
Yes.
If the shipping address is different than the billing address on your order, prices will show on the packing slip unless you request otherwise.
You may request to not show the prices on the packing list in the 'Customer Comment' box when checking out.
Will I need to pay sales tax online?
Sassy Scrubs is required by law to remit sales tax on shipments to New York State.
For shipments to New York State, the appropriate sales tax rate will be added to the total amount of the order, including shipping fees and in accordance with local tax laws.
How long does it take for my order to be delivered?
Most of our orders are shipped within 5-12 business days.
Occasionally an order will take a little extra time depending on what you ordered. Remember that all of our scrubs are custom made just for you, so please allow us just a little extra time.
Can I get my order rushed to me?
Yes.
We would be happy to rush your order to you with the following conditions.
**A processing fee of $25 per order plus the additional cost of Express Shipping through USPS Priority Mail will be added to your order for this service.
Simply select the "Please Rush My Order" option when checking out and the appropriate charges will be added to your order.
** Limitations Apply **
Rush order requests will advance your order for shipment within three business days.
If you need your order by the Next Day, please contact us Monday through Friday only.
Can I make changes to my order after it has been submitted?
We're sorry, orders cannot be changed once they have been submitted.
We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it.
We apologize for any inconvenience, and we hope that in the majority of cases our faster processing time works to your advantage.
What if I prefer not to place my order online?
If for any reason you prefer not to complete your order online, Sassy Scrubs will gladly accept your order by fax or mail.
Our online checkout allows for you to print your order and mail it directly to us. Simply follow the instructions given during your checkout process. If you have additional questions, please contact
us directly.
Do not e-mail your credit card billing information to Sassy Scrubs, email is not a secure means of communication.
Can I make a purchase order online?
We are unable to fill purchase orders at this time. Because each item is custom made to your specifications, payment is required before merchandise can be shipped out. If
you have further questions regarding this you can contact us directly.
Does my browser need to be set to "accept cookies" to place an order?
Yes.
Your browser has to accept cookies to place an order with us. Generally, browsers accept cookies by default. However, you may need to change your settings to enable cookies if you're experiencing
problems in the ordering process.
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Browser |
To Enable Cookies |
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Internet Explorer 4-5 |
Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies. |
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Internet Explorer 6 |
Go to Tools: Internet Options. Then choose "Security and/or Privacy." |
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Netscape 4 |
Go to Edit: Preferences: Advanced. |
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Netscape 6+ |
Go to Edit: Preferences: Privacy and Security. |
How do I cancel an order?
We process orders very quickly and once an order begins the fulfillment process we are unable to modify it.
Please contact us for additional information on what can be done for your specific order. In general, once fabric has been cut for your order, it
cannot be canceled. It can only be considered a return, and therefore, subject to the re-stocking fee as noted in our return policy.
If you have additional questions not covered in this FAQ section, please contact us directly.
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